Call us to make your appointment on 01707 707842

Everything you need to know but were afraid to ask....

• Why do I have to make an appointment?

To find the dress of your dreams can take time and at Heritage Brides we like to give you our undivided attention. With an appointment you can try on our dresses in private - you will have the whole boutique to yourself and know that there will not be any interruptions.​

• What sizes do you have in stock?

The majority of our gowns will be ordered in especially for each bride. During your appointment we will make sure that you are measured accurately and the right size ordered in for you. We have a range of sizes in the boutique so that you will be able to get an idea of how a style will look on.

• How long does it take to order a dress?

It depends which designer you have chosen, but as a rule of thumb your dress will be ready four and six months after it is ordered. In some cases there will be a quicker turn around time, but this sometimes incurs an extra charge. If you need a dress at short notice, don't be afraid to ask, it might not be impossible!

• Do you do alterations at Heritage Brides?

Yes. When you have purchased your dress you can use our recommended seamstress. However you are under no obligation to do so. The seamstress will visit the boutique and you will deal with her independently. Alterations costs are not included as part of the price of your dress. If you have purchased a sample dress, details of our recommended seamstresses will be provided for you to organise independently.

• I have ordered a dress and have changed my mind.

If you change your mind within 48 hours of ordering, then there is no problem. If you require a refund of your deposit this will be returned in the same way as it was paid. However if you change your mind after 48 hours, then the dress will already be in production and a refund of the deposit is not possible. I

• Can I buy a dress on the spot?

If there is a dress at the boutique which you want and you are happy to take the display stock, then this is possible.

• Will the price in the boutique be the same as the one on the website?

Yes. Heritage Brides likes to be transparent about how much our gowns, shoes and accessories cost. That's why we are one of the only boutiques to quote the price you will pay. We hope that we have a range of gowns in a range of prices which are suitable for all types of brides. Remember though that if you decide on extras such as belts or shrugs, then these will have a separate price which might not be quoted on the website.

• Why do I have to pay for an appointment?

Unfortunately because of a large number of brides failing to attend appointments or cancelling at the last minute, it has been necessary to implement a small deposit scheme for all bridal appointments. The charge of £25 is redeemable against a purchase of a dress. There is no charge for re-trying styles which you have narrowed down during your initial consultation.